FAQs
Everything You Need to Know About Finchcare
Choosing the right disability support provider is an important decision. We understand you may have questions about our services, the NDIS, and how we can support you or your loved one. Below are answers to some of the most common questions we receive.
Everything You Need to Know About Finchcare
Choosing the right disability support provider is an important decision. We understand you may have questions about our services, the NDIS, and how we can support you or your loved one. Below are answers to some of the most common questions we receive.
Are you an NDIS registered provider?
Yes, Finchcare is an NDIS registered provider delivering personalised disability support services to participants across Western Australia. As an NDIS registered provider, we meet the required quality and safety standards to provide approved NDIS supports. Our focus is on delivering reliable, respectful, and person-centred support that helps participants work towards their goals and live with greater independence.
Whether you are looking for support for yourself, a family member, or someone you care for, our team is here to help you understand your options and find the right services for your needs.
What disability support services does Finchcare provide?
Finchcare provides personalised NDIS support services designed to help participants live with greater independence, confidence, and choice.
Our services include:
- Personal Care
- Domestic Assistance
- Community Participation
- Transport Assistance
- Supported Independent Living (SIL)
- Daily Living & Shared
- Accommodation Support
- Life Skills Development
Group & Centre-Based Activities - Respite Care
Every support plan is tailored to your individual goals, preferences, and lifestyle.
Do I need to have an NDIS plan to receive support?
Most of our services are funded through the National Disability Insurance Scheme (NDIS). If you already have an approved NDIS plan, we can help you make the most of your funding.
If you’re still waiting for approval or have questions about getting started, our team is happy to guide you through the process.
How do I know if Finchcare is the right provider for me?
Choosing a support provider is about more than services—it’s about finding people you feel comfortable with.
At Finchcare, we take the time to understand your goals, preferences, routines, and the type of support that works best for you. We believe support should be personal, respectful, and focused on helping you achieve greater independence.
We encourage you to contact us for a friendly, no-obligation conversation before making any decisions.
Can I choose my own support worker?
Yes.
We understand that building trust is important. Wherever possible, we aim to match participants with support workers based on personality, interests, communication style, cultural preferences, and support needs.
A strong relationship helps create better outcomes and a more positive support experience.
What areas does Finchcare service?
Finchcare proudly supports NDIS participants across Perth and surrounding areas in Western Australia.
If you’re unsure whether we service your location, simply contact our team—we’ll be happy to discuss your options.
Can my support plan change over time?
Absolutely.
Life changes, and your support should change with it.
As your goals, routines, or needs evolve, we’ll work with you to review and adjust your supports so they continue to meet your expectations and help you achieve meaningful outcomes.
What types of participants do you support?
We support people with a wide range of disabilities and individual support needs.
Every participant is unique, which is why our services are personalized rather than one-size-fits-all. Our focus is always on helping you live as independently and confidently as possible.
Can family members be involved in planning my supports?
Yes.
We welcome the involvement of family members, carers, guardians, or other important people in your life if that’s what you want.
We believe working together creates stronger support and better outcomes.
How quickly can support begin?
The timeframe depends on your support needs, location, and availability.
Once we understand your requirements, we’ll work with you to organise supports as quickly as possible while ensuring we find the right support workers for your needs.
What makes Finchcare different from other providers?
At Finchcare, we believe disability support is about people—not just services.
We focus on:
- Building genuine relationships
- Respecting your choices and independence
- Supporting your personal goals
- Providing reliable and compassionate support
- Encouraging confidence and community participation
Our aim is to help you live the life you choose, with support that feels personal and empowering.
Can I change providers and move to Finchcare?
Yes.
You have the right to choose the provider that best suits your needs.
If you’re considering changing providers, our team can help make the transition as smooth as possible, including understanding your current service agreements and planning your new supports.
What if I'm not sure what supports I need?
That’s completely okay.
Many people aren’t sure which supports are the best fit when they first contact us.
We’ll take the time to understand your goals, answer your questions, and explain the options available so you can make informed decisions with confidence.
Do you provide support on weekends or after hours?
Depending on your NDIS plan and support requirements, we may be able to provide services outside standard business hours.
Please speak with our team to discuss your individual needs and availability.
How do I get started with Finchcare?
Getting started is simple:
Getting Started in 5 Simple Steps
- Click “Get Started” to request a free consultation, or “Let’s Connect” to send
us a general enquiry. - You can also call us in the number :
- Tell us about your goals and support needs.
- Our team will contact you to discuss your options and answer your questions.
- Begin personalised support that’s tailored to your needs and NDIS plan.
We’re here to make the process straightforward and supportive from the very
beginning.
How can Finchcare help me become more independent?
Our supports are designed to encourage confidence, develop practical life skills, and help you achieve the goals that matter most to you.
Whether it’s learning everyday skills, participating in your community, building routines, or increasing your independence at home, we’re here to support your journey every step of the way.